Privacy Policy

1. Interpretation and Definitions

Words with the initial letter capitalized have meanings defined below. These definitions apply regardless of singular or plural usage.

• Account — A unique account created for you to access our services or parts of our services.
• Affiliate — An entity that controls, is controlled by, or is under common control with Chione LLC, where "control" means ownership of 50% or more of the shares, equity interest, or voting rights.
• Company — Refers to Chione LLC, including its operating companies Boreas Iceman, Chione Relief, and Chione Trucking, located in Franklin, TN 37064.
• Cookies — Small files placed on your device by a website, containing details of your browsing history, among other uses.
• Personal Data — Any information relating to an identified or identifiable individual.
• Service Provider — Any third-party company or individual who processes data on behalf of Chione LLC to facilitate, provide, or analyze our services.
• Usage Data — Data collected automatically, either generated by your use of the service or from the service infrastructure.

2. Collecting and Using Your Personal Data

Personal Data

While using our services, we may ask you to provide personally identifiable information, including but not limited to:

• Name and contact details (email, phone number, address, city, state, ZIP/postal code)
• Payment information (processed securely through third-party payment processors)
• Account credentials and preferences
• Business information for B2B freight services (Chione Trucking)

Usage Data

Collected automatically when using our services. May include IP address, browser type and version, pages visited, time and date of visits, time spent on pages, device identifiers, and other diagnostic data.

Tracking Technologies and Cookies

We use cookies, web beacons, tags, and scripts to track activity, store information, and improve our services.

You can manage cookie preferences in your browser settings. Disabling certain cookies may limit site functionality.

3. SMS / Messaging Consent

4. Use of Your Personal Data

Chione LLC may use your Personal Data to:

• Provide, maintain, and improve our services, including monitoring usage
• Manage your account and provide access to functionalities
• Perform contractual obligations for products or services purchased
• Contact you via email, SMS, phone, or push notifications regarding updates, services, or promotional offers (unless you opt out)
• Emergency Response Operations — For Chione Relief services, we may use your contact information to coordinate disaster response, deliver critical supplies, or communicate about emergency deployments
• Manage and respond to your requests or inquiries
• Analyze usage trends and improve our services
• Comply with legal obligations and protect our rights

5. Sharing Your Personal Data

We may share personal data in the following situations:

• With Service Providers — To monitor and analyze service usage or provide services on our behalf (e.g., payment processors, shipping companies, marketing platforms)
• For Business Transfers — During mergers, acquisitions, or asset sales, your data may be transferred
• With Affiliates — Including parent company and subsidiaries for operational purposes
• With Business Partners — For joint services or promotions, with your consent
• For Legal Compliance — To comply with legal obligations, court orders, or government requests
• With Your Consent — Any other purpose with explicit consent

6. Retention of Your Personal Data

• Account data — While your account is active, plus 3 years after closure
• Transaction records — 7 years for tax and legal compliance
• Marketing data — Until you opt out or request deletion
• Emergency response data — As required by government contracts or legal obligations
• Usage Data — May be retained for internal analysis or longer if required by law

We retain data only as long as necessary for the purposes outlined in this policy or as required by law.

7. Transfer of Your Personal Data

Your data may be processed at our offices, service provider facilities, or other locations where parties involved in processing are located. This may include locations outside your state, province, or country, where data protection laws may differ. By using our services, you consent to such transfers, provided appropriate safeguards are in place.

8. Deletion of Your Personal Data

You may request deletion of your Personal Data by accessing your account settings and submitting a deletion request, or by contacting us directly using the contact information in Section 15. Certain information may be retained to comply with legal obligations, resolve disputes, enforce our agreements, or fulfill legitimate business purposes such as financial records and fraud prevention.

9. Disclosure of Your Personal Data

We may disclose your Personal Data in good faith belief that such action is necessary to:

• Business Transactions — During mergers, acquisitions, or asset sales
• Law Enforcement — Comply with legal obligations, court orders, or government requests
• Protect Rights — Protect and defend our rights, property, safety, or prevent wrongdoing
• Public Safety — Protect the personal safety of users or the public

10. Security of Your Personal Data

We use industry-standard encryption, secure servers, and access controls to protect your data. Our security measures include:

• SSL/TLS encryption for data transmission
• Restricted access to personal data on a need-to-know basis
• Regular security audits and updates
• Secure payment processing through certified third-party providers

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We continuously review and improve our security practices.

11. Children's Privacy

Our services are generally intended for users 18 and older. However, Boreas Iceman may sell products suitable for minors, which should be purchased by a parent or guardian. We do not knowingly collect personal data from children under 13 without verifiable parental consent. If you believe we have collected data from a child under 13, contact us immediately at cs@boreasiceman.com and we will take steps to remove that information.

12. Your State Privacy Rights

Depending on your location, you may have additional privacy rights under state law:

• Right to Know — Request details about the personal data we collect and how it's used
• Right to Delete — Request deletion of your personal data (subject to legal exceptions)
• Right to Correct — Request correction of inaccurate personal data
• Right to Opt-Out — Opt out of certain data sales or sharing (we do not sell data)
• Right to Non-Discrimination — We will not discriminate against you for exercising your rights

To exercise these rights, contact us at privacy@chionellc.com or call 888-816-1223. We will verify your identity and respond within the time frame required by applicable law (typically 45 days).

13. Links to Other Websites

Our services may contain links to third-party websites not operated by us. We are not responsible for the content, privacy policies, or practices of third-party sites. We strongly advise you to review the Privacy Policy of every site you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last Updated" date, sending email notifications for material changes (if you have an account), and displaying prominent notices on our websites.

15. Contact Us

For privacy questions, to exercise your rights, or to report concerns, contact the relevant company: